Website privacy notice

Scope

This notice applies to information provided through the Proxima Clinical Consulting Pty Ltd website, including the enquiry form and any direct consultation-booking link. It does not describe the handling of information under a separate client engagement, which may be subject to additional terms and procedures.

Information the enquiry form collects

The enquiry form asks for:

• name and company;
• work email;
• phone number, if provided;
• country or region, if provided;
• area of interest; and
• the content of the enquiry.

Why information is collected and how it may be used

Information submitted through the form may be used to understand the enquiry, assess whether Proxima may be able to assist, respond to the person or organisation making contact and keep an appropriate record of the communication. It should not be used for unrelated marketing without an appropriate basis or further permission.

External service providers

This website is hosted through OpenAI Sites on Cloudflare infrastructure. Requests pass through that hosting service. The enquiry form sends the details you provide to Resend, our email delivery provider, for delivery to Proxima’s configured mailbox. The website does not maintain a separate enquiry database.

The contact endpoint temporarily uses a connection IP address and submission count in server memory to limit repeated submissions. Hosting and email providers may also process technical information needed to operate, secure and deliver their services.

Service providers may process information overseas. Resend states that stored data is held in the United States; its Asia Pacific Northeast sending region determines where email is sent from, not where it is stored.

The “Book a consultation” links open Microsoft Bookings in a new browser tab. Information entered on that service is handled under Microsoft’s own terms and privacy practices. Proxima does not operate a custom booking system on this website.

Retention and security

Reasonable steps should be taken to protect enquiry information from unauthorised access, use or disclosure. Enquiry information should be retained only for as long as it is reasonably required to respond, manage the communication and meet applicable business or legal obligations. Closed or unanswered enquiries are reviewed after 12 months and deleted unless they need to be retained for business, legal or contractual reasons.

Access, correction and deletion

A person may request access to personal information Proxima holds about them, ask for inaccurate information to be corrected or ask for information to be deleted where appropriate. Some information may need to be retained when required by law or for legitimate business records.

Analytics and cookies

This website does not currently include advertising pixels, invasive tracking or analytics cookies. If privacy-conscious analytics are added later, this notice should be updated before they are enabled.

How to make a privacy request

Email nabil.nathie@proximaclinical.com.au to request access or correction, raise a privacy concern or ask about this notice. Please identify your message as a privacy request. Do not include sensitive health or patient information in your initial request.

Proxima will investigate privacy concerns and respond. If appropriate, you may refer an unresolved concern to the Office of the Australian Information Commissioner (OAIC).